What is in the box ?

In the box you can find products from Japan selected by our team.
Depending on the box, there are between 5 to 20 items.

Do you ship worldwide?

Yes! we ship worldwide!

Can you send the box to a different address ?

Yes! As long as you fill in the correct delivery and billing address. If there has been a mistake and the box has already been sent, please contact us immediately.

Do I have to pay for shipping ?

No, the shipping fee is included with the price. However Express Delivery is available as a paid option. (ePacket or EMS)

Do I have to pay for shipping in case my package has to be sent a second time ?

Yes, if it were the case that you didn’t claim your package or if you gave us the wrong address, or in case the postal or courier service from your country could not deliver the box for any reason, then unfortunately we ask that you to pay for the reshipping fee as we cannot reship it for free in the event that the package had been sent to the wrong address or returned.

When will I receive my box ?

Depending on your country it will take 2 to 3 weeks.
All the boxes are sent out at the beginning of the following month.
Only express delivery (extra fee) are sent after your place your order.
If you want to change from free delivery to express delivery, please contact us.

Can I cancel my subscription ?

Yes! You can cancel your subscription at any time. Please let us know why to help us improve our services.

Will my Box be shipped on the first day of the month even if I take the express delivery option ?

No, if you take the express delivery option, your Box will be sent within 3 working days.

DIDN’T FIND THE ANSWER ?

Use our contact page and we will get back to you shortly.