Our box contents are a surprise each month. As with blind box toys or gachapon, you cannot request a refund or an exchange if you do not like the contents of your crate.
You can however, contact us to let us know what you didn’t like about the box and what items you would like to see more of. We will gladly take your suggestions into consideration for future boxes.
As we include the delivery fees in the box’s price, if we proceed to a refund for any other reason, we can not refund the delivery fees (10$ per box).
We are always looking to improve our boxes, so we appreciate constructive feedback!