What is in the box ?

In the box you can find products from Japan selected by our team.
Depending on the box, there are between 5 to 20 items.

Do you ship everywhere ?

We ship all around the world!

Can you send the box to a different address ?

Yes! Be sure to fill in your account page billing address and delivery address.
If you forgot to do it and the box is already sent, please contact us.

Do I have to pay for shipping ?

No! The delivery is included in the price.
Express delivery is also available as a paid option. (ePacket or EMS)

Do I have to pay for shipping in case my package has to be sent a second time ?

There are two cases.
If we wrote a wrong address on the package for any reason, it is our mistake and we will therefore ship it again for free.
If you gave us a wrong address or did not claim your package, or in case the post from your country could not deliver the box for any reason, we will ask you to pay for the reshipping fee as we cannot reship it for free.

When will I receive my box ?

Depending on your country it will take 8 to 12 business days.
All the boxes are sent out the first day of the following month.

Can I cancel my subscription ?

Yes! You can cancel your subscription at any time. Please let us know why to help us improve our services.

Will my Box be shipped on the first day of the month even if I take the express delivery option ?

No, if you take the express delivery option, your Box will be sent within 3 working days.

DIDN’T FIND THE ANSWER ?

Use our contact page and we will get back to you shortly.