Due to the COVID-19 pandemic, the shipping is VERY DELAYED to almost everywhere in the world because of the reduced number of flights. Please, expect your order to take much longer time than normal to arrive and please be patient. Unfortunately this is a difficult period for each one of us and our team have no control over how long the mail takes to arrive because it depends on Japan and others countries decisions.
The mail is temporarily stopped to many countries because of the lack of flights due to the COVID-19 corona virus. Please find below a detailed list :
List of countries currently with NO MAIL SERVICE:
United Arab Emirates
North Marina Islands
Papua New Guinea
Wallis and Futuna
North and Central America
IMPORTANT UPDATE for mail sent to the USA before the mail was stopped.
Antigua and Barbuda
Bonaire, Saba and Saint Eustatius
British Virgin Islands
Saint Christopher and Nevis
Saint Pierre and Miquelon
Trinidad and Tobago
Turks and Caicos
United States of America
US Virgin Islands
Sao Tome and Principe
Tristan da Cunha
You can visit the Japan post office website for more details (In English)
1) If you country is not listed above, then we are able to send your package, but expect long shipping delays and mail service may stop at any time without warning. Packages have to wait for available flights, so some packages may take 1-2 months or more in some cases). We will do everything we can to send your package if we are able to. This also includes every type of mail, including EMS express mail (EMS express mail has priority over other mail types, but it is still taking longer than normal)
2) If mail to your country is stopped, you may of course order anytime and we will keep your package here for you and send it out as soon as we are able to (Unfortunately we still do not know how long this will be).
3) If your package has already been sent, it will probably take longer than normal to arrive, so please be patient. If the shipping is still being accepted to your country, we will do everything we can to send your package out as quickly as possible, but once we send it out, we have no control over how long it takes to arrive. Some countries are taking considerably longer than normal to arrive. The delivery time depends on the situation with your country’s post office. If shipping to your country is temporarily stopped, we will send out your package as soon as your country starts accepting mail again.
Also, please watch for your packages online with the tracking number and link you are provided when you order (Only Registered mail and EMS express mail have tracking numbers). Several packages have been sent back because they were not picked up before the time limit. Some countries may have special protocol where they are not directly handing your package to you for safety concerns, so please contact the post office in your country for details of how to receive it.
Because of the situation, your package may stop tracking for a period of time. This means that your package is waiting for a flight, or waiting to clear customs. It will start tracking again as soon as there is an available flight, or it clears customs